Refunds & Returns Policy
Last Updated: [23 February 2026]
Thank you for shopping with Hecate’s Soul.
By purchasing any product or service through https://hecatessoul.com, you agree to the following Refunds & Returns Policy.
1. Digital Products (Downloads, Guides, Files, Courses)
Due to the nature of digital products, all digital sales are final and non-refundable.
Once a digital product has been purchased and delivered, it cannot be returned, exchanged, or refunded.
If you experience technical issues accessing your digital purchase, please contact us at:
We will assist with access but refunds will not be issued.
2. Tarot Readings & Spiritual Services
All tarot readings, oracle readings, and spiritual services are non-refundable once delivered.
Refunds are only available in accordance with the Cancellation & Rescheduling Policy outlined on this Site.
Because these services involve time, energetic preparation, and personalised insight, refunds are not offered for:
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Completed readings
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Missed appointments
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Dissatisfaction with interpretation
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Change of mind
By booking a reading, you acknowledge that results are subjective and interpretive in nature.
3. Appointment-Based Services
Refunds for cancelled appointments are handled strictly according to the Cancellation & Rescheduling Policy:
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48+ hours notice: Full refund
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18–48 hours notice: 50% refund
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Less than 18 hours notice or no-show: No refund
Please refer to the Cancellation Policy page for full details.
4. Incorrect Orders or Technical Issues
If you receive the wrong digital product or experience a technical delivery issue, please contact us within 48 hours so we can correct the issue.
5. Chargebacks
We encourage customers to contact us directly before initiating any chargebacks.
Unauthorised chargebacks may result in permanent restriction from future services.
6. Contact
If you have questions regarding this policy, please contact:
Hecate’s Soul
Email: hecatessoul33@gmail.com